A VERY SERIOUS CHAT ETIQUETTE GUIDE

no jello.

Please don’t just say jello in chat.

It’s like saying hello. Except now we’re both waiting, and one of us is covered in gelatin.

Less wobble. More context.

this could’ve been a message

100% unhelpful. 100% jiggle.

DON’T LEAVE PEOPLE HANGING OR CONGEALING JUST ASK THE QUESTION

01 / THE PROBLEM

Don’t make it awkward.
Make it a conversation.

Your colleague shouldn’t need a spoon to find out what you want.

THE WOBBLY WAYNot quite

You 10:04

jello

Taylor 10:05

…like, the dessert?

You 10:12

can you help with my spreadsheet?

8 minutes. Zero nutritional value.

THE SOLID WAYThat’s the spirit

You 10:04

Jello, Taylor! My spreadsheet totals are off. Could you check the formula in B12 when you have a moment?

Taylor 10:05

Yep! You’re missing a row in the SUM. Easy fix.

All the sweetness. None of the suspense.

This little site stays light and free. Help keep the good vibes from setting.

Buy me a jello

02 / A RECIPE FOR BETTER CHAT

Being friendly is great. Being friendly and saying what you need? That’s the sweet spot.

1
A little greeting
“Hey!” “Morning!” Even “Jello!” We’re not monsters.
2
A generous helping of context
What’s happening? What have you tried? Where’s the relevant link?
3
The actual question
Put it in the first message. Let them reply when they’re ready.